FAQ's
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
We want your experience to be simple and secure. That’s why we offer several convenient options:
Online payments: through PayPal or bank transfer.
Cash payments: directly at the time of service.
Credit or debit cards: we accept all major brands.
With Shuttle Guanacaste, paying for your trip is always easy and reliable.
Our warranty covers the essentials to give you peace of mind:
Transportation service guarantee: if your shuttle is delayed or canceled due to our responsibility, we’ll reschedule or refund.
Vehicle reliability: we ensure our vehicles are safe, clean, and well-maintained for every trip.
Customer support: assistance with booking issues, payment concerns, or schedule changes.
The warranty is designed to protect your experience, ensuring comfort, punctuality, and trust every step of the way.
We’re here to help you plan your trip with ease. Reach us through our main communication channels:
WhatsApp: +506 8412 0357
Email: [email protected]
Social Media: Facebook, Instagram, and TikTok
At Shuttle Guanacaste, staying connected with you is simple and friendly.
You can book online at shuttleguanacaste.com, by phone at +506 8412 0357, or by email at [email protected].
For tours, full payment is required to secure your spot. For transfers, you may choose to pay 10% upfront or the full amount.
Cancellations made at least 72 hours before departure qualify for a full refund. Within 72 hours, cancellation fees may apply. Exceptions are considered for medical emergencies or severe weather.
If you notify us of delays, we will adjust your transfer accordingly. Without notice, after one hour of waiting, the booking will be considered a No Show and non-refundable.
We offer both private shuttles and tailored tours, designed to fit your needs and schedule.
Yes, we offer reliable and timely transfers from Daniel Oduber Quirós International Airport (LIR) to any destination in Guanacaste.
We serve a wide range of locations including Monteverde, La Fortuna, Liberia, and many beaches, mountains, and adventure spots across Guanacaste.
Absolutely. Your safety and well-being are our top priority. Our drivers follow all safety guidelines, and our vehicles are modern, clean, and well-maintained.
Yes, changes can be made depending on availability. Some modifications may incur additional charges.